RETURNS AND REFUNDS

Returns, Exchanges & Refunds

At ShineZ, every piece is crafted with care and inspected before it reaches you. If your purchase isn't exactly what you expected, we're here to make the process simple and hassle-free.

7-Day Returns & Exchanges

We offer a 7-day return and exchange policy on eligible products.

To initiate a return or exchange, simply contact us within 24 hours of receiving your order via WhatsApp or Email with your Order ID and the reason for your request.

Our team will guide you through the next steps.

Eligible Products

Your return or exchange request will be accepted if:

  • The request is raised within 24 hours of delivery through Whatsapp or an Email.

  • The product is unused, unworn, and in its original condition.

  • All original packaging, authenticity card, tags, and complimentary gifts are returned with the product.

  • The product passes our quality inspection after being received at our warehouse.

Non-Eligible Products

The following items are not eligible for return or exchange unless received damaged, defective, or incorrect:

  • Made-to-order jewelry

  • Rings

  • Bracelets and bangle

  • Labgrown diamonds in 925 silver

  • Personalized or engraved jewelry

  • Gift Cards

  • Final Sale or Clearance products or offers like Buy 2 Get 1 free

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please notify us within 24 hours of delivery with unboxing video.

To help us investigate your claim quickly, kindly share:

  • An unboxing video showing the sealed package being opened

  • Clear photographs of the product

  • A photograph of the shipping label

Once verified, we will arrange a replacement, repair, or full refund at no additional cost.

Return Shipping & Processing Charges

For returns initiated due to personal preference (change of mind, dislike, etc.), a Return Handling Fee of ₹250 or 2% of the order value (whichever is higher) will be deducted from your refund. This covers reverse logistics, quality inspection, payment gateway charges, and processing costs.

If the return is due to a product defect or an error on our part, no charges will be deducted.

If the return is rejected by our team, charges of Rs. 200 applicable to ship back the product.

Refunds

Once your returned item reaches our warehouse and successfully passes our quality inspection:

  • Refunds will be processed within 7 business days.

  • The refund will be credited to your original mode of payment.

  • The applicable Return Handling Fee (₹250 or 2%, whichever is higher) will be deducted where applicable.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Exchanges

Once your returned item passes quality inspection, your replacement product will be dispatched.

If you choose a product of higher value, you'll simply pay the price difference.

If you choose a product of lower value, the remaining balance will be issued as ShineZ Store Credit, which can be redeemed on future purchases.

Order Cancellation

Orders are processed quickly to ensure fast delivery.

  • Orders cannot be cancelled once they have been confirmed.

  • For Partial COD orders, the advance amount paid is non-refundable once the order has been shipped.

Reverse Pickup

We arrange reverse pickup from most serviceable locations across India.

If reverse pickup is unavailable at your location or courier company is not able to pickup, you need to self-ship the product using a reliable courier service for further process. Our Customer Support team will guide you through the process.

Need Assistance?

Our Customer Support team is always happy to help.

Email: hello@shinez.in

WhatsApp: +91 88666 33756

Support Hours: Monday – Friday| 10:30 AM – 6:00 PM