One Year Warranty- 925 Silver Jewelry

1) Manufacturing Defects (30-Day Assurance)

• If you experience a manufacturing defect within 30 days of delivery (e.g., clasp failure, stone setting defect), we’ll repair or replace the item at no charge, including both-way shipping.

2) 12-Month Color-Care (22kt Gold Vermeil)

• Every ShineZ gold vermeil piece includes one complimentary re-plating & polish within 12 months of invoice.
• Inbound shipping to our service center is customer’s responsibility (or you may self-drop); ShineZ covers return shipping back to you.
• ET: 7–10 working days from receipt (may vary with volume/festivals).

3) Lifetime Care (post 12 months)

• ShineZ Lifetime Warranty on Plating Policy
• At ShineZ, we stand by the quality and craftsmanship of our jewelry. To ensure our customers enjoy their pieces for a lifetime, we proudly offer a Lifetime Warranty on Plating Service.
• What’s Included
• Customers are entitled to unlimited plating services for any ShineZ jewelry purchased.
• This warranty covers re-plating of the product to restore its original finish.
• Customer Responsibility
• Customers will be responsible for two-way shipping charges.
• ShineZ will generate and arrange the pickup from the customer’s location for the product to reach our service premises.
• Once plating is completed, ShineZ will dispatch the product back to the customer, with shipping charges payable by the customer.
• Charges of rs. 800 will be applicable for each product which includes Two way shipping, repolishing and replating. 

Conditions

• This warranty applies only to plating and does not cover:-
• 1. Physical damage, breakage, or missing parts.
• 2. Normal wear and tear beyond plating.
• 3. Unauthorized repairs or modifications done by third parties.
• 4. Customers must provide proof of purchase (order number or invoice).
• 5. The product must be properly packed by the customer at the time of pickup to avoid transit damage. ShineZ will not be responsible for damage or loss during shipping.
• 5. Service timelines may vary depending on the nature of the work and logistics. Customers will be informed accordingly.
• 6. How to Avail- 
• 7. Customers may contact our support team at [shinezbybaxi@gmail.com] to initiate a plating request.
• 8. Once approved, ShineZ will generate and arrange the pickup and share the estimated service timeline.

(Policy Updated on 12-11-2025)